Refund policy

๐Ÿ”’ Crafted by Maggie Return & Refund Policy

At Crafted by Maggie, every wallet is created with care, faith, and attention to detail. We want you to love your purchase, and we're committed to providing a smooth and honest shopping experience.

By placing an order on our website, you agree to the terms outlined below.

๐Ÿ“ฆ Returns

We accept return requests within 14 days of delivery.

To qualify for a return:

  • The item must be unused.
  • The item must be in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase must be provided.

๐ŸคŽ Handmade Product Information

Every Crafted by Maggie wallet is carefully engraved and finished with attention to detail.

Because of the handcrafted nature of our products:

  • Slight variations in engraving, color, texture, stitching, or leather grain may naturally occur.
  • Product colors may appear slightly different depending on screen settings and lighting.
  • Some promotional images or videos may include enhanced or AI-assisted visuals for demonstration purposes.
  • The final product may vary slightly from marketing materials while maintaining the same quality and design.

These natural variations are part of the unique character of handcrafted products and do not constitute defects.

Customers are responsible for reviewing all product descriptions, specifications, dimensions, and materials before placing an order.

๐Ÿ“ฆ Packaging

Packaging may experience minor wear during shipping.

Minor damage to the outer packaging does not qualify for a refund or replacement if the wallet itself arrives in good condition.

๐Ÿšš Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wallet arrives damaged.
  • The incorrect item was received.
  • The product has a verified manufacturing defect.

Original shipping charges are non-refundable.

โŒ Non-Refundable Situations

We do not offer refunds, returns, or exchanges for:

  • Used products.
  • Products damaged after delivery.
  • Orders where the wallet matches the description and specifications on our website.
  • Personal preferences or change of mind after delivery.
  • Claims such as "I don't like it," "it's not what I expected," or similar subjective opinions when the item matches the listing.
  • Preferences regarding leather texture, engraving appearance, color variations, or natural characteristics accurately represented in the product description.
  • Minor differences in appearance, packaging, engraving, color, stitching, or dimensions.
  • Damage caused by misuse, improper handling, or failure to follow normal product care.
  • Shipping delays caused by customs, weather, carriers, or circumstances beyond our control.

๐Ÿ“ฆ Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Clear photos or videos of the wallet.
  • Clear photos of the packaging.
  • A brief description of the issue.

Requests submitted after 48 hours may not be eligible for review.

๐Ÿ” Review Process

To ensure fair resolutions, we may request additional information before approving any claim.

Claims submitted without sufficient supporting evidence may be declined.

๐Ÿ” Resolution Options

Depending on the situation, Crafted by Maggie may, at its sole discretion:

  • Send a replacement.
  • Issue store credit.
  • Offer a partial refund.
  • Approve a return.
  • Decline the request if the product matches its description or insufficient evidence is provided.

๐Ÿšซ Chargebacks

We kindly ask customers to contact Crafted by Maggie Support before initiating a chargeback.

Chargebacks submitted for delivered orders that match the product description may be disputed using shipping records, tracking information, order documentation, and other relevant evidence.

โœ… Agreement

By placing an order with Crafted by Maggie, you confirm that:

  • You have reviewed the product description and specifications.
  • You understand that handcrafted products may contain natural variations.
  • You agree to this Return & Refund Policy.
  • You understand that personal preference alone does not qualify for a refund when the product matches its listing.

Thank you for supporting Crafted by Maggie โ€” where every wallet is made with faith, purpose, and care. ๐ŸคŽ